How many consumers are shopping in virtual reality and what can it offer them?

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Simon Read, Senior Writer, Formative Content A third of virtual reality (VR) users have shopped with the technology in the last six months, says a survey from PwC. Retailers are being urged to respond to the “surprising reach” […]

Do data regulations properly protect consumers?

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Michael Hughes, Chief Business Officer, Duality Technologies 75% of the world’s population will have its personal data covered under modern privacy regulations by 2024. Enterprises must ensure that they have dedicated privacy practices. And strategies to understand and […]

EU Consumer protection: TikTok commits to align with EU rules to better protect consumers

This article is brought to you in association with the European Commission. Following dialogues with the Commission and the network of national consumer protection (CPC) authorities, TikTok has committed to align its practices with the EU rules on advertising and consumer protection, namely, the Unfair commercial practices Directive, the Consumer rights Directive and the Unfair contract […]

Greater consumer safety when shopping online and offline

This article is brought to you in association with the European Parliament. The new rules aim to ensure that all kinds of products in the EU, whether sold online or in traditional shops, comply with the highest safety requirements. On Thursday, the Internal Market Committee adopted its position on the EU’s updated rules on product safety […]

Consumer protection: Commission adopts stronger consumer rules for online financial services

This article is brought to you in association with the European Commission. Today, the European Commission has adopted a reform of the current EU rules on Distance Marketing of Consumer Financial Services, which govern financial services sold at a distance. The Proposal will strengthen consumer rights and foster the cross-border provision of financial services in the […]

Artificial empathy: the upgrade AI needs to speak to consumers

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Dhara Bhansali, Chief Marketing Officer, Allied Digital Services Artificial empathy allows brands to target individual consumer needs. AI can be used to analyze customer behaviour at scale for personalized insights. But artificial empathy still needs human input and […]

IoT security: How we are keeping consumers safe from cyber threats

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. The lack of consensus around consumer IoT standards has raised concerns about security, privacy, interoperability, and equity. A multistakeholder coalition worked together to agree on IoT security requirements for consumer-facing devices. More than 100 organizations are calling on some […]

How Russia’s digital track-and-trace system could benefit consumers

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Ivan Streshinsky, Chief Executive Officer, USM Russia continues to develop its track-and-trace system that will make the majority of consumer good digitally traceable. The digital initiative now works with 14 product categories ranging from dairy goods, bottled water, […]

Consumer protection: Commission revises EU rules on product safety and consumer credit

This article is brought to you in association with the European Commission. Today, the European Commission has proposed revisions of two sets of EU rules to enhance consumer rights in a world reshaped by digitalisation and the COVID-19 pandemic. The Commission is reinforcing its safety net for EU consumers, for example, by making sure that dangerous […]

VAT: New e-commerce rules in the EU will simplify life for traders and introduce more transparency for consumers

This article is brought to you in association with the European Commission. New Value-Added Tax (VAT) rules for online shopping enter into force later this week as part of efforts to ensure a more level playing field for all businesses, to simplify cross-border e-commerce and to introduce greater transparency for EU shoppers when it comes to […]

Consumers are getting more complex. Brands need to keep up to survive

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Alicia Friend, Senior Communications Analyst, dentsu The pandemic has shifted consumer habits and values in ways that present longer-term implications. A new report by dentsu highlights four consumer trends that brands need to heed for their survival. First: […]

New EU copyright rules that will benefit creators, businesses and consumers start to apply

This article is brought to you in association with the European Commission. This Monday 7 June marks the deadline for Member States to transpose the new EU copyright rules into national law. The new Copyright Directive protects creativity in the digital age, bringing concrete benefits to citizens, the creative sectors, the press, researchers, educators and cultural heritage […]

The global eco-wakening: how consumers are driving sustainability

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Cristianne Close, Global Markets Practice Leader, WWF International • New research shows support for sustainable business is growing in both developed and developing economies. • Many consumers believe brands bear as much responsibility for positive change as governments. […]

What can consumers do to help solve the climate change crisis?

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Maciej Kolaczkowski, Community Lead, Oil and Gas Industry, World Economic Forum Global action on climate change is building pace amongst the public and private sector, strengthened by the Paris Agreement. COVID-19 has temporarily reduced emissions, but as the […]

Artificial intelligence: EU must ensure a fair and safe use for consumers

This article is brought to you in association with the European Parliament. MEPs want a strong set of rights to protect consumers in the context of artificial intelligence and automated decision-making. Parliament’s Internal Market and Consumer Protection Committee approved on Thursday a resolution addressing several challenges arising from the rapid development of artificial intelligence (AI) and […]

How India’s new consumers can contribute to a $6 trillion opportunity

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Nikhil Prasad Ojha, Partner and Head of Strategy Practice, Bain & Company, India & Radhika Sridharan, Partner and member of retail and customer strategy and marketing practices, Bain & Company, India In the past two decades, India has been […]

To rebuild trust in the media, we must empower its consumers

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Aleksander Dardeli, Executive Vice President, IREX Trust is like the air we breathe; it is essential to our wellbeing and survival, but we barely notice or think about it until it’s in short supply. In many different parts of […]

New rules to help consumers join forces to seek compensation

This article is brought to you in association with the European Parliament. Rules allowing groups of consumers harmed by illegal practices to launch collective actions and seek compensation were confirmed by plenary on Tuesday. Currently, only 19 member states provide some form of legal remedy to victims of mass harm and proceedings can often be lengthy […]

Deal agreed to protect consumers against misleading and unfair practices

This article is brought to you in association with the European Parliament. Updates to EU consumer protection rules to tackle misleading rankings in online marketplaces and dual quality of products were provisionally agreed on Friday. Daniel Dalton (ECR, UK), who steered this legislation through Parliament, said: “Today’s agreement updates consumer rights for the internet age, ensuring […]

Food safety: Enhancing consumer trust in EU risk assessment and authorisation

This article is brought to you in association with the European Parliament. Draft rules to ensure the EU risk assessment procedure for food safety is more transparent and independent were informally agreed with the Romanian Presidency. The new rules, agreed on Monday night, aim to improve transparency in risk assessment and ensure that studies submitted by […]

Siemens-Alstom merger: Can Germany and France lobby to circumvent EC’s rejection, against EU consumers’ interests?

The European Commission (EC), after months of investigation and discussions, came to the independent conclusion to refuse the merger of the rail companies Siemens and Alstom despite the improvements provided by the two firms together with the continuous pressure by the French and German governments. Nevertheless, France and Germany still believe that the EU has wrongly […]

The impact of mobile and rapid digital adoption on how India consumes

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Amit Adarkar, Managing Director and Country Head, Ipsos India India is well-known as the world’s largest democracy, one of the world’s fastest-growing economies, and a young nation set to reap demographic dividends over the next few decades. What is […]

EU deal on electricity market rules to benefit both consumers and environment

This article is brought to you in association with the European Parliament. The creation of a genuine EU electricity market to better integrate renewable energy was provisionally agreed between MEPs and EU member states on Tuesday. An overhaul of EU electricity market rules was informally agreed to tackle barriers to cross-border trade of electricity and create […]

US-China trade war at point of no return: Washington’s demands go beyond tariffs

It seems the US-China trade conflict, if not full scale trade war, is entering the phase of no return. Nothing will be as before in the economic and otherwise relations between the two largest economies of the world. Washington appears ready to push its cause to the end, while Beijing still pretends not to understand […]

Businesses, governments and consumers to implement a more climate-friendly approach to #BeatPlasticPollution on World Environment Day 2018

Everyone addressed plastic pollution yesterday celebrating the UN World Environment Day which this year is hosted in New Delhi, India. The global campaign of the U.N. to create awareness and urge companies, NGO’s, communities and governments to tackle this heavy burden was highlighted on June 5 with the launch of a report from UN Environment. […]

VW emissions scandal: EU unable to protect its consumers against large multinationals

  European governments and officials seem incompetent to protect on the one hand their car consumers and on the other the environment, despite the crucial role Europe played in the climate change agreement that was signed last December in Paris. VW’s diesel emissions scandal has revealed so far that the multinational framework in Europe is much more beneficial for […]

Gloomy new statistics signify no end to Eurozone’s economic misery

The economic misery of the Eurozone doesn’t seem to have an end. According to a preliminary estimate by Eurostat, the EU’s statistical service, GDP growth in the 19 member state monetary zone during the second quarter of this year was as miser as ever. On top of that, inflation continues to oscillate around zero, while […]

Vestager vs. Google: a fight to ensure a competitive innovation framework

The EU Consumer and Competition Day took place yesterday in Amsterdam with Margrethe Vestager to reveal her will to charge Google for exploiting consumers by pre-installing Android apps on their smartphones. European Commission (EC) is showing its teeth once again, after Microsoft antitrust case a decade ago, against giant tech companies which are finding ways […]

A Sting Exclusive: “Consumer expectations for the 2015 UN summit on climate change”, Director General of BEUC Monique Goyens outlines from Brussels

The article is exclusively Co-authored for the Sting by Mrs Monique Goyens, Director General of the European Consumer Organisation (BEUC) and Mrs Sylvia Maurer, Head of Sustainability and Safety in the organisation. The negative consequences of climate change are already and will increasingly be affecting consumers worldwide. We experience lower health standards due to air […]

Can ECB’s €60 billion a month save Eurozone?

The European Central Bank as from this March will start pumping into the Eurozone economy extra liquidity of €60 billion a month of freshly printed money. The details of this extraordinary policy measure will be revealed tomorrow Thursday by Mario Draghi the President of ECB, in his regular Press conference after the Governing Council meeting […]

How much more social deterioration can the EU people endure?

The Council of the European Union responsible for Employment, Social Policy, Health and Consumer affairs couldn’t avoid recognizing that the social scenery in the EU is deteriorating fast as 26.8 million jobseekers unable to find a job and 25% of the European population at risk of poverty or social exclusion. Mind you that more than […]

How can consumers be effectively protected from insurance sellers?

Yesterday, the European Parliament voted a series of amendments on a draft update of EU rules on the information and advice offered by insurance salesmen. The Press release issued afterwards by the legislative asserts that “MEPs amended the draft rules on sales of life and non-life insurance products and services to introduce similar information requirements […]

Economic sentiment and business climate stagnate in miserable euro area

Tantalizingly slow proves the tempo of Eurozone’s economic resumption, if such a thing exists at all. According to the European Commission Directorate General for Economic and Financial Affairs (ECFIN), “in January the Economic Sentiment Indicator (ESI) increased by 0.5 points in the euro area (to 100.91) and by 0.9 points in the EU (to 104.7)”. […]