This article is brought to you in association with the European Parliament. Parliament has adopted its position on establishing a verification and pre-approval system for environmental marketing claims to protect citizens from misleading ads. The green claims directive would oblige companies to submit evidence about their environmental marketing claims before advertising products as “biodegradable”, “less polluting”, […]Parliament wants to improve consumer protection against misleading claims
March 12, 2024 by Leave a Comment
This article is brought to you in association with the European Parliament. Parliament has adopted its position on establishing a verification and pre-approval system for environmental marketing claims to protect citizens from misleading ads. The green claims directive would oblige companies to submit evidence about their environmental marketing claims before advertising products as “biodegradable”, “less polluting”, […]How climate change impacts food supply chains, and what this means for consumers
January 19, 2024 by 1 Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Niyati Gupta, Chief Executive Officer and Co-Founder, Fork and Good “Remember hamburger chains, always real beef, remember hot-dog stands?” Twenty years ago, Margaret Atwood imagined a dystopian future where meat products became a luxury again. Two decades from now you may […]Right to repair: incentives for consumers to repair rather than replace
October 26, 2023 by Leave a Comment
This article is brought to you in association with the European Parliament. The Internal Market Committee adopted its position on new measures to strengthen the right to repair and promote sustainable consumption. On Wednesday, the Internal Market and Consumer Protection committee adopted its position on a new “right to repair” for consumers, with 38 votes in […]New measures to simplify the resolution of disputes out of court and boost consumer rights
October 18, 2023 by Leave a Comment
This article is brought to you in association with the European Commission. Today, the Commission is proposing to modernise and simplify rules on out-of-court dispute resolution to adapt them to digital markets. This proposal will expand the range of issues that can be resolved through the Alternative Dispute Resolution (ADR) Directive out-of-court, including matters related to […]Better protection for consumers against damages by defective products
October 10, 2023 by Leave a Comment
This article is brought to you in association with the European Parliament. The new rules would ensure victims get fair compensation when defective products, including digital or refurbished products, cause them physical and psychological harm.With 33 votes in favour, 2 against and no abstention the Legal Affairs Committee (JURI) and Internal Market and Consumer Protection Committee […]Why businesses should pay more attention to mature consumers
August 8, 2023 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Aparna Bharadwaj, Managing Director and Partner, Boston Consulting Group, Joanna Stringer, Managing Director & Partner, Boston Consulting Group As companies search for new markets and opportunities for growth, a neglected multi-trillion-dollar market sits right in front of them: […]Healthcare systems need to be consumer-centric. Here’s why
August 2, 2023 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Kazuaki Hayata, Fellow, Centre for the Fourth Industrial Revolution Japan, Healthcare Data Policy Project It is important to reconstruct healthcare from a consumer perspective and consider citizens as consumers of medical services.Utilizing life-course data can offer personalized healthcare […]Circular economy: New rules to make phones and tablets more durable, energy efficient and easier to repair, enabling sustainable choices by consumers
June 16, 2023 by 1 Comment
This article is brought to you in association with the European Commission. Today, the Commission is proposing new rules to help consumers make informed and sustainable choices when purchasing mobile and cordless phones, and tablets, under the existing EU Energy Labelling Regulation. This new proposal comes on the same day as the approval of measures to […]US and German GDP show consumers are central to recovery, and other economy stories you need to read this week
May 29, 2023 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum./ Author: Gabi Thesing, Senior Writer, Forum Agenda 1. Revised US and German growth data shows consumers hold key to recovery The US economy grew more than previously reported in the first quarter thanks to stronger consumer spending, while revised estimates […]US and German GDP show consumers are central to recovery, and other economy stories you need to read this week
May 26, 2023 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Gabi Thesing, Senior Writer, Forum Agenda 1. Revised US and German growth data shows consumers hold key to recovery The US economy grew more than previously reported in the first quarter thanks to stronger consumer spending, while revised estimates […]Consumer protection: Google commits to give consumers clearer and more accurate information to comply with EU rules
January 26, 2023 by Leave a Comment
This article is brought to you in association with the European Commission. Have you ever struggled to understand whether you were buying directly from Google or from a different brand, or had difficulty finding information about final costs? In order to further align its practices with EU law – mainly on lack of transparency and clear […]Why do we measure consumer confidence and what does it tell us?
January 5, 2023 by 2 Comments
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Douglas Broom, Senior Writer, Formative Content How do you feel about your personal financial situation? Do you think the economy will improve or get worse? It’s not a trick question, but a way of measuring consumer confidence. The first […]Consumers are key to tackling the global crises – let’s work with them
January 3, 2023 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Helena Leurent, Director-General, Consumers International We are all aware of the worrying statistics emerging from the twin shocks of COVID-19 and the war in Ukraine, both on economy and society. But what does this actually mean for consumers worldwide? […]Deal on new rules to protect consumers from taking on too much debt
December 5, 2022 by Leave a Comment
This article is brought to you in association with the European Parliament. MEPs reached a provisional deal with Council on new measures protecting consumers from credit card debt, overdrafts and loans unsuitable for their financial situation. On Friday morning, negotiators from Parliament and Council reached a provisional political agreement to update the EU’s rules on consumer […]3 ways to help consumers make more sustainable choices
October 12, 2022 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Aparna Bharadwaj, Managing Director and Partner, Boston Consulting Group, Lauren Taylor, Managing Director & Partner, Boston Consulting Group What will it take to dramatically expand the number of consumers who choose environmental sustainability, whether through their behaviours or […]How many consumers are shopping in virtual reality and what can it offer them?
August 26, 2022 by 5 Comments
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Simon Read, Senior Writer, Formative Content A third of virtual reality (VR) users have shopped with the technology in the last six months, says a survey from PwC.Retailers are being urged to respond to the “surprising reach” of […]Do data regulations properly protect consumers?
August 16, 2022 by 1 Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Michael Hughes, Chief Business Officer, Duality Technologies 75% of the world’s population will have its personal data covered under modern privacy regulations by 2024.Enterprises must ensure that they have dedicated privacy practices.And strategies to understand and navigate the […]EU Consumer protection: TikTok commits to align with EU rules to better protect consumers
June 22, 2022 by Leave a Comment
This article is brought to you in association with the European Commission. Following dialogues with the Commission and the network of national consumer protection (CPC) authorities, TikTok has committed to align its practices with the EU rules on advertising and consumer protection, namely, the Unfair commercial practices Directive, the Consumer rights Directive and the Unfair contract […]Greater consumer safety when shopping online and offline
June 17, 2022 by Leave a Comment
This article is brought to you in association with the European Parliament. The new rules aim to ensure that all kinds of products in the EU, whether sold online or in traditional shops, comply with the highest safety requirements. On Thursday, the Internal Market Committee adopted its position on the EU’s updated rules on product safety […]Consumer protection: Commission adopts stronger consumer rules for online financial services
May 12, 2022 by Leave a Comment
This article is brought to you in association with the European Commission. Today, the European Commission has adopted a reform of the current EU rules on Distance Marketing of Consumer Financial Services, which govern financial services sold at a distance. The Proposal will strengthen consumer rights and foster the cross-border provision of financial services in the […]Artificial empathy: the upgrade AI needs to speak to consumers
April 13, 2022 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Dhara Bhansali, Chief Marketing Officer, Allied Digital Services Artificial empathy allows brands to target individual consumer needs.AI can be used to analyze customer behaviour at scale for personalized insights.But artificial empathy still needs human input and interpretation to […]IoT security: How we are keeping consumers safe from cyber threats
February 23, 2022 by 1 Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. The lack of consensus around consumer IoT standards has raised concerns about security, privacy, interoperability, and equity.A multistakeholder coalition worked together to agree on IoT security requirements for consumer-facing devices.More than 100 organizations are calling on some of the […]How Russia’s digital track-and-trace system could benefit consumers
February 4, 2022 by 1 Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Ivan Streshinsky, Chief Executive Officer, USM Russia continues to develop its track-and-trace system that will make the majority of consumer good digitally traceable.The digital initiative now works with 14 product categories ranging from dairy goods, bottled water, medicines […]Consumer protection: Commission revises EU rules on product safety and consumer credit
June 30, 2021 by 1 Comment
This article is brought to you in association with the European Commission. Today, the European Commission has proposed revisions of two sets of EU rules to enhance consumer rights in a world reshaped by digitalisation and the COVID-19 pandemic. The Commission is reinforcing its safety net for EU consumers, for example, by making sure that dangerous […]VAT: New e-commerce rules in the EU will simplify life for traders and introduce more transparency for consumers
June 28, 2021 by Leave a Comment
This article is brought to you in association with the European Commission. New Value-Added Tax (VAT) rules for online shopping enter into force later this week as part of efforts to ensure a more level playing field for all businesses, to simplify cross-border e-commerce and to introduce greater transparency for EU shoppers when it comes to […]Consumers are getting more complex. Brands need to keep up to survive
June 17, 2021 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Alicia Friend, Senior Communications Analyst, dentsu The pandemic has shifted consumer habits and values in ways that present longer-term implications.A new report by dentsu highlights four consumer trends that brands need to heed for their survival.First: socio-political values […]New EU copyright rules that will benefit creators, businesses and consumers start to apply
June 4, 2021 by Leave a Comment
This article is brought to you in association with the European Commission. This Monday 7 June marks the deadline for Member States to transpose the new EU copyright rules into national law. The new Copyright Directive protects creativity in the digital age, bringing concrete benefits to citizens, the creative sectors, the press, researchers, educators and cultural heritage […]
The global eco-wakening: how consumers are driving sustainability
May 18, 2021 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Cristianne Close, Global Markets Practice Leader, WWF International • New research shows support for sustainable business is growing in both developed and developing economies. • Many consumers believe brands bear as much responsibility for positive change as governments. […]What can consumers do to help solve the climate change crisis?
February 9, 2021 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Maciej Kolaczkowski, Community Lead, Oil and Gas Industry, World Economic Forum Global action on climate change is building pace amongst the public and private sector, strengthened by the Paris Agreement.COVID-19 has temporarily reduced emissions, but as the world […]Artificial intelligence: EU must ensure a fair and safe use for consumers
January 23, 2020 by Leave a Comment
This article is brought to you in association with the European Parliament. MEPs want a strong set of rights to protect consumers in the context of artificial intelligence and automated decision-making. Parliament’s Internal Market and Consumer Protection Committee approved on Thursday a resolution addressing several challenges arising from the rapid development of artificial intelligence (AI) and […]How India’s new consumers can contribute to a $6 trillion opportunity
October 2, 2019 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Nikhil Prasad Ojha, Partner and Head of Strategy Practice, Bain & Company, India & Radhika Sridharan, Partner and member of retail and customer strategy and marketing practices, Bain & Company, India In the past two decades, India has been […]To rebuild trust in the media, we must empower its consumers
July 24, 2019 by Leave a Comment
This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum. Author: Aleksander Dardeli, Executive Vice President, IREX Trust is like the air we breathe; it is essential to our wellbeing and survival, but we barely notice or think about it until it’s in short supply. In many different parts of […]New rules to help consumers join forces to seek compensation
March 26, 2019 by Leave a Comment
This article is brought to you in association with the European Parliament. Rules allowing groups of consumers harmed by illegal practices to launch collective actions and seek compensation were confirmed by plenary on Tuesday. Currently, only 19 member states provide some form of legal remedy to victims of mass harm and proceedings can often be lengthy […]
