How digital technologies can address 5 sources of health inequity

(Credit: Unsplash)

This article is brought to you thanks to the collaboration of The European Sting with the World Economic Forum.

Author: Neal Myrick, Vice President, Social Impact, Tableau Software & Skye Gilbert, Executive Director, Digital Square


  • As the world continues to address inequities in health, digital technologies have an immense potential to contribute;
  • Five drivers of health inequity in particular may benefit from digital technologies;
  • Greater leadership from all sectors can increase the use of digital technologies for good, but must also account for the potential to reinforce inequities.

Health inequity does not have a single cause; it is the amalgamation of structural and procedural dimensions that benefit some and marginalize others. It will take a concerted, collaborative effort to address these determinants of health, but in the last 10 years we have found an important tool for this work: digital technologies.

Going back 10 years, if a health worker in Tanzania needed to know how many vaccine doses she had given or how many her clinic had left, she’d have to look through seven different paper registries, cross-checking and verifying them against one another. As a result, tracking stock levels and shifts in demand could mean 8-10 hours of data management each month. With inconsistent stock levels, one in 14 children who came for a vaccine might leave the clinic without one.

Digital tools then automated the processes she used to do by hand. A tablet-based electronic immunization registry connected to a logistics management information system replaced the seven paper registries and automatically updated her inventory data every time she recorded an immunization in the clinic. A data dashboard, designed by a health worker and manager advisory group, put stock level data at her fingertips. It wasn’t perfect, but when stock data was made visible on these digital systems, incidences when stock ran out declined by roughly 70%.

The digital transformation of health systems is not about the “killer app” that will solve health inequity forever; it is about the systemic, often invisible ways that digital tools and approaches support individuals and health systems in their efforts to dismantle inequity.

Here are five factors of health inequity that digital technologies can help address:

1. Inequitable access to trusted, reliable health information
At an individual level, misinformation, disinformation and a lack of information all serve as barriers to a person’s ability to pursue health. At a systems level, a lack of high-quality, timely information can result in wasted resources, ineffective health interventions or further increasing the gap in health equity. Digital tools and approaches have an enormous role to play in addressing the need for trusted, reliable health information.

Messaging platforms, for example, democratize access to health information by connecting communities to trusted, reliable sources. This review found that text-based reminders improved HIV drug adherence across multiple studies. Another review suggests that short messaging services increased antenatal birth visits and skilled birth attendance. The Visualize No Malaria initiative demonstrates the power of data in the hands of health workers, who can respond more proactively and reactively to malaria outbreaks because they have timely data at their fingertips.

2. Inequitable access to medical expertise
An estimated 18 million additional health workers are needed to achieve Universal Health Coverage by 2030. This global shortfall in the health workforce is not shared equally amongst communities and without a sufficient health workforce, individual care suffers. Digital tools and approaches can extend the reach and skills of the existing workforce and provide new ways to address this gap.

For example, artificial intelligence (AI) enabled decision support tools can extend medical expertise into regions struggling with health worker shortages. Babyl’s AI-enabled systems have demonstrated parity in safety with direct medical doctor consultations, while ThinkMD reports high health worker satisfaction with the decision support tools it has deployed. In Myanmar and India, an AI tool called qXR supports the diagnosis of tuberculosis faster than traditional methods.

3. Inequitable access to medical commodities and other interventions:
The availability of essential medical commodities – medicines, vaccines, diagnostics, devices and more – has enormous influence on quality of care. As we’ve seen in the COVID-19 pandemic, when countries and communities do not have equitable access to something as simple as medical oxygen the implications are far-reaching. Digital tools and approaches can streamline supply chains and provide better data to anticipate and address supply shortages when they occur.

Screenshot of PATH's oxygen needs tracker
Screenshot of PATH’s oxygen needs tracker Image: PATH

For example, electronic logistics management information systems (eLMIS) help ensure that appropriate and safe medicines are available and in stock for those who need them. In Tanzania and India, the use of an electronic logistics management information system reduced the instances when vaccines were out of stock and recent modelling efforts suggest these reductions can translate into meaningful lives saved.

4. Inequitable representation in public health systems and services
Information systems and the data they collect often do not equitably represent populations, for example, undercounting members of vulnerable communities or not collecting the right data to diagnose inequities in the health system. When data is not representative and inclusive, the analysis and use of this data will be inherently inequitable. When thoughtfully designed, digital technologies can improve representation within health system data and increase access to health services for individuals otherwise disenfranchised from care.

The USAID-funded Healthy Markets initiative at PATH, for example, reaches LGBTQI+ individuals in Vietnam through safe peer-led online forums and chatbots. Using existing platforms like Facebook, Blued and TikTok, individuals who are at-risk or otherwise marginalized can connect to up-to-date health information and essential health services such as pre-exposure prophylaxis. In this case, digital tools help the health system reach people they might not otherwise reach and connect individuals who may not have identified a way to access critical health services that felt safe and comfortable.

Healthcare access and quality worldwide, 2015
Healthcare access and quality worldwide, 2015 Image: Our World in Data

5. Inequitable support for catastrophic medical expenses
Each year, 950 million people spend at least 10% or more of their household budget on health care expenses and 100 million people are pushed into extreme poverty as a result. Health insurance and government financial schemes are important protections for individuals but are often unavailable in unbanked or otherwise marginalized communities. As part of the larger efforts to achieve Universal Health Coverage, digital financial services can lay the groundwork for accessible, transparent insurance schemes that prevent poverty-causing medical expenses.

Transformational change can lie in the evolution of systems and infrastructure, moving our vision of health systems from the paper-based vaccine registry to AI-enabled dashboards. Digital technologies touch all parts of health systems and we cannot neglect their potential to address inequity.

Leadership from public, private and funding organizations can contribute to this ongoing transformation. We need to continue building evidence of health impact, expanding the community of global citizens working on digital health, and protecting the promise of digital technologies from existing inequities. While not everyone has access to the internet or a mobile phone, we can work together to create a more equitable system for health and bridge the digital divide in healthcare.

the sting Milestones

Featured Stings

Can we feed everyone without unleashing disaster? Read on

These campaigners want to give a quarter of the UK back to nature

How to build a more resilient and inclusive global system

Stopping antimicrobial resistance would cost just USD 2 per person a year

Australia urged to evacuate offshore detainees amid widespread, acute mental distress

Any doubt?

From funders to partners: elevating community expertise to help communities thrive

German opposition win in Lower Saxony felt all over Europe

London is becoming the world’s first National Park City

Yemen consultations have started, insists top UN negotiator

Commission approves emergency measures to protect eastern Baltic cod

How data can help mining companies tackle their trust deficit

From drought to floods in Somalia; displacement and hunger worsen, says UN

From raised fists at the 1968 Olympics to taking the knee: A history of racial justice protests in sport

Will the European Court of Justice change data privacy laws to tackle terrorism?

This is how travel hotspots are fighting back against overtourism

Do all you can to resolve climate change ‘sticking points’ UN chief urges South-East Asian leaders, in Bali

Four lessons from Africa on building effective business ecosystems

Australian homes are turning to solar power in record numbers

European research priorities for 2021-2027 agreed with member states

Meeting the basic needs of our healthcare workers

Mental health: a medical school’s demand

Embracing the diversity in a multicultural city of Romania

The EU Commission lets money market funds continue the unholy game of banks

How the power of sport can bring us together and drive social justice

EU Blue Card: Commission welcomes political agreement on new rules for highly skilled migrant workers

Why building consumer trust is the key to unlocking AI’s true potential

Ukraine’s new political order not accepted in Crimea

Protecting European consumers: toys and cars on top of the list of dangerous products

This is how New York plans to end its car culture

Progress against torture in Afghan detention centres, but Government needs to do more, says UN report

European Citizens’ Initiative: Commission registers ‘Mandatory food labelling Non-Vegetarian / Vegetarian / Vegan’ initiative’

Is South Korea set to lose from its FTA with the EU?

Anti-vaccers: does the empty can rattle the most?

The role of public affairs in student NGOs

Future Forces Forum: Prague will be hosting the most important project in the field of Defence and Security

Latin America’s cities are ready to take off. But their infrastructure is failing them

Political power of women suffering ‘serious regression’, General Assembly President warns

7 top things to know about coronavirus today

How global trade can save lives and livelihoods – and help protect the planet

EU job-search aid worth €9.9 million for 1,858 former Air France workers

European Semester 2018 Spring Package: Commission issues recommendations for Member States to achieve sustainable, inclusive and long-term growth

COVID-19: Save European culture and values, MEPs tell Commission

Children suffering ‘atrocities’ as number of countries in conflict hits new peak: UNICEF

We need to rethink ESG to ensure access to water and sanitation for all

International Court of Justice orders Pakistan to review death penalty for Indian accused of spying

Rise in violent conflict shows prevention ‘more necessary than ever’: UN chief

Top UN political official updates Security Council on Iran nuclear deal

It’s not summer holidays what lead to the bad August of the German economy

How can the world end viral hepatitis by 2030? 5 experts explain

How to talk about climate change: 5 tips from the front lines

Failure to open accession talks with Albania and North Macedonia is a mistake

Myanmar doing too little to ensure displaced Rohingya return: UN refugee agency chief

Further reforms in Sweden can drive growth, competitiveness and social cohesion

EU-UK relations: solutions found to help implementation of the Protocol on Ireland and Northern Ireland

Statistics show the ugly face of youth training schemes

Croatian Presidency outlines priorities to EP committees

Media and entertainment in flux: it’s time for the close-up

5 droughts that changed human history

Are the G20 leaders ready to curb corporate tax-avoidance?

European Youth, quo vadis?

China is the first non-EU country to invest in Europe’s €315 billion Plan

EU institutions agree on priorities for coming years: A common agenda for our recovery and renewed vitality

Coronavirus Global Response: EIB and Commission pledge additional €4.9 billion

More Stings?

Speak your Mind Here

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s