EU consumer rules: Airbnb cooperates with European Commission and EU consumer authorities improving the way it presents offers

airbnb

(Joseph Albanese, Unsplash)

This article is brought to you in association with the European Commission.


The European Commission announced today that, as a result of negotiations with Airbnb, the platform has improved and fully clarified the way it presents accommodation offers to consumers, which is now in line with the standards set in EU consumer law. This follows the call from the European Commission and EU consumer authorities in July 2018.

Věra Jourová, Commissioner for Justice, Consumers and Gender Equality said: “For these summer holidays, Europeans will simply get what they see when they book their holidays. Comparing and booking online hotel or accommodation has made it fast and easy for consumers. Now consumers can also trust that the price they see on the first page will be the price to pay in the end. I am very satisfied that Airbnb stood ready to cooperate with the European Commission and national consumer protection authorities to improve the way its platform works. I expect other platforms to follow suit.”

Airbnb addressed all the demands made by theEuropean Commission and national consumer protection authorities, led by the Norwegian Consumer Authority, to bring their practices and terms fully in line with EU consumer rules.

The main improvements and changes are as follows:

  • In accommodation searches with selected dates, users see the total price in the results page, including all the applicable mandatory charges and fees (such as service, cleaning charges and local taxes). There are now no surprise mandatory fees appearing on later pages;
  • Airbnb clearly distinguishes if an accommodation offer is put on the market by a private host or a professional;
  • Airbnb provides an easily accessible link to the Online Dispute Resolution platform on its website and all the necessary information related to dispute resolution.

Airbnb also revised its terms of service in which it:

  • makes clear that users can bring a case against Airbnb before the courts of their country of residence;
  • respects users’ basic legal rights to sue a host in case of personal harm or other damages;
  • commits not to unilaterally change the terms and conditions without clearly informing users in advance and without giving them the possibility to cancel the contract.

Background

The Consumer Protection Cooperation Network carried out a joint assessment of Airbnb’s practices and terms of service, under the facilitation of the European Commission and the lead of the Norwegian Consumer Authority (Forbrukertilsynet). The action was launched in July 2018

The EU Consumer Protection Cooperation Regulation links national consumer authorities in a pan-European enforcement network. On that basis, a national authority in one EU country can request the assistance of other authorities in another EU country to stop a cross-border infringement of EU consumer law.

The cooperation can be activated to enforce various bodies of EU consumer legislation, such as for instance the Unfair Commercial Practices Directive, the Consumer Rights Directive or the Unfair Contract Terms Directive.

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

the European Sting Milestones

Featured Stings

These campaigners want to give a quarter of the UK back to nature

How to build a more resilient and inclusive global system

Stopping antimicrobial resistance would cost just USD 2 per person a year

Human rights breaches in Iran, Egypt and Tanzania

Not faith, ‘but those who manipulate the faithful’ driving wedge between religions, UN-backed forum in Baku told

European Commission increases support for the EU’s beekeeping sector

Civil society groups matter for Cambodia’s sustainable development: UN expert

Portugal: Budget MEPs back €4.66 m in job-search aid for 730 redundant workers

UN agency chiefs issue ‘call to action’ on behalf of refugee children

‘InvestEU’ programme: big boost for jobs, growth and investment

A Sting Exclusive: “Junior Enterprises themselves carry out projects focusing on the environment”, JADE President Daniela Runchi highlights from Brussels

Berlin’s governing elite leads Eurozone to recession to win the September election in Germany

Tobacco in Pakistan: is it worth to burn your money?

End fossil fuel subsidies, and stop using taxpayers’ money to destroy the world: Guterres

Our idea of what makes a company successful needs to change. And it starts with making waste expensive

Deadly violence at Israel-Gaza border escalates dangerously: UN chief condemns in strongest terms

UN chief calls for ‘solidarity, compassion and action’ on World Refugee Day

Supermarket supply chains are driving poverty and inequality. We can do better

Could a Digital Silk Road solve the Belt and Road’s sustainability problem?

UN ceasefire monitoring chief tours Yemeni port of Hudaydah

The fatal consequences of troika’s blind austerity policy

The Banking Union divides deeply the European Union

COP24: green, gender focus, as UN’s crucial climate change conference gets underway

Economic sentiment and business climate stagnate in miserable euro area

Back to the basics for the EU: Investment equals Growth

Reforms in Lithuania are reinforcing economic growth but boosting productivity is still a challenge

Tackling ‘deeply worrying’ global rise in anti-Semitism is a job for all societies everywhere, says UN chief

Tackle ‘tsunami of hatred’ across the world urges Guterres, to counter anti-Semitism, racism and intolerance

‘Still time’ to stop a ‘bloody battle’ for Libya’s capital, insists Guterres

These charts show where the world’s refugees came from in 2017 – and where they’re heading

Costa Rica has doubled its tropical rainforests in just a few decades. Here’s how

The next Google in biotech: will it be Chinese?

Yemen update: UNICEF chief condemns attack in Taiz that claims lives of seven children

Illegal fishing: EU lifts Taiwan’s yellow card following reforms

The European Sting Cookie Policy

Eurozone: How safe are our deposits? Which banks will survive?

We have to learn to trust Artificial Intelligence. Here’s how

Towards a climate-neutral Europe: EU invests over €10bn in innovative clean technologies

Stable growth momentum in the OECD area

Encouraging progress made in 2018, in ‘zero tolerance’ effort to end sexual exploitation and abuse across UN

Politics needs to “Youth UP” in order the ensure the future of our democracies

“Joining forces to #BeatPollution”, a Sting Exclusive by the Head of UNEP in Brussels

EU and China seize momentum to enhance trade agreements in response to Trump’s administration

Explained, the economic ties between Europe and Asia

Here are four ways ASEAN can help entrepreneurs thrive – especially women

Security spillovers from Trump’s trade wars: China, Germany prepare for global disorder

Following the World Cup? Then you’re watching high-performing migrants at work

The Shifting Rhythms of Harmonious China: Ancient, Modern & Eternal

In Sweden you can roam anywhere you like, without the landowner’s permission

5 ways to net a sustainable future for aquaculture

MEPs back update of rail passenger rights across EU

Summer JADE Meeting 2015: We came curious, we left inspired

Russia can no longer be considered a ‘strategic partner’, say MEPs

UN affirms ‘historic’ global compact to support world’s refugees

Women’s empowerment ‘essential to global progress’ says Guterres, marking International Day

Global climate change: consequences for human health in Brazilian cities

Microplastics have spread right to the sea bed, study finds

‘Bicycle Kingdom’ makes a comeback, as China seeks solutions to tackle air pollution crisis

Foreign direct investments the success secrete of Eurozone

The strong version of the EU banking union gains momentum

3 ways AI will change the nature of cyber attacks

UN’s Guterres condemns ongoing airstrikes on Syria’s hospitals, medical workers

Lagarde’s metamorphoses, not a laughing matter

More Stings?

Speak your Mind Here

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s