Scam centres are a ‘human rights crisis’, independent experts warn

This article is published in association with United Nations.

Southeast Asian nations should do more to protect people from being reeled into scam farms, top independent human rights experts said on Wednesday. 

It’s believed that hundreds of thousands of trafficked individuals of various nationalities are forced to carry out fraud in the centres located across Cambodia, Myanmar, Laos, the Philippines and Malaysia.

“The situation has reached the level of a humanitarian and human rights crisis,” said right experts Tomoya Obokata, Siobhán Mullally and Vitit Muntarbhorn. They stressed that thousands of released victims remain stranded in inhumane conditions at the Myanmar-Thailand border.

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The underground operations are often linked to criminal networks that recruit victims globally, putting them to work in facilities principally in Cambodia, Myanmar, Laos, the Philippines and Malaysia.  

Many victims are kidnapped and sold to other fraudulent operations, said the rights experts who are known as Special Rapporteurs, reporting to the Human Rights Council. They are not UN staff and work in an independent capacity.

They noted that workers are not freed unless a ransom is paid by their families and that if they try to escape, they are often tortured or killed with total impunity and with corrupt government officials complicit.  

“Once trafficked, victims are deprived of their liberty and subjected to torture, ill treatment, severe violence and abuse including beatings, electrocution, solitary confinement and sexual violence,” the Special Rapporteurs said.

‘Address the drivers of cyber-criminality’

The rights experts added that access to food and clean water is limited and that living conditions are often cramped and unsanitary.

The experts urged Southeast Asian countries, as well as the countries of origin of the trafficked workers, to provide help more quickly and increase efforts to protect victims and prevent the scams from taking place.  

This should include efforts that “go beyond surface-level public awareness campaigns” and which address the drivers of forced cyber-criminality – poverty, lack of access to reasonable work conditions, education and healthcare.

Other recommendations to governments included addressing the insufficient regular migration options that push people into the arms of people traffickers.

Tomoya Obokata, Special Rapporteur on contemporary forms of slavery, including its causes and consequences; Siobhán Mullally, Special Rapporteur on trafficking in persons, and Vitit Muntarbhorn, Special Rapporteur on the situation of human rights in Cambodia, are neither staff members of the UN nor paid by the global organization. 

Proliferation of scam farms post-pandemic

The dark inner workings of scam farms were revealed in a UN News investigation last year which found that they had proliferated following the COVID-19 pandemic.

“Southeast Asia is the ground zero for the global scamming industry,” said Benedikt Hofmann, from the UN agency to combat drugs and crime, UNODC. 

“Transnational organised criminal groups that are based in this region are masterminding these operations and profiting most from them,” said Mr. Hofmann, Deputy Regional Representative for Southeast Asia and the Pacific, at a Philippines scam farm that was shut down by the authorities in March 2024. 

When UN News gained access to the compound, it was found to have housed 700 workers who were “basically fenced off from the outside world,” Mr. Hofmann explained.

“All their daily necessities are met. There are restaurants, dormitories, barbershops and even a karaoke bar. So, people don’t actually have to leave and can stay here for months.” 

Escaping was a near-impossible task and came at a hefty price.

“Some have been tortured and been subjected to unimaginable violence on a daily basis as punishment for wanting to leave or for failing to reach their daily quota in terms of money scammed from victims,” the UNODC official insisted.

“There are multiple types of victims, the people who are being scammed around the world, but also the people who are trafficked here held against their will and who are exposed to violence.”