COVID-19: Commission provides guidance on EU passenger rights

passengers

(Bambi Corro, Unsplash)

This article is brought to you in association with the European Commission.


In our efforts to mitigate the economic impacts of the COVID-19 pandemic, the Commission has today published guidelines to ensure EU passenger rights are applied in a coherent manner across the EU.

National governments have introduced different measures, including travel restrictions and border controls. The purpose of these guidelines is to reassure passengers that their rights are protected.

Commissioner for Transport Adina Vălean said: “In light of the mass cancellations and delays passengers and transport operators face due to the COVID-19 pandemic, the Commission wants to provide legal certainty on how to apply EU passenger rights. In case of cancellations the transport provider must reimburse or re-route the passengers. If passengers themselves decide to cancel their journeys, reimbursement of the ticket depends on its type, and companies may offer vouchers for subsequent use. Today’s guidelines will provide much-needed legal certainty on how to apply EU passenger rights in a coordinated manner across our Union. We continue to monitor the rapidly evolving situation, and, if need be, further steps will be taken.”

This guidance will help passengers, the industry and national authorities in this unprecedented situation, with important passenger travel restrictions imposed by national governments and knock-on effects on transport services across the EU. By introducing clarity, the guidelines are also expected to help reduce costs for the transport sector, which is heavily affected by the outbreak. The guidelines cover the rights of passengers when travelling by air, rail, ship or bus/coach, maritime and inland waterways, as well as the corresponding obligations for carriers.

If passengers face the cancellation of their journey, for example, they can choose between reimbursement of the ticket price or re-routing to reach their final destination at a later stage. At the same time, the guidelines clarify that the current circumstances are “extraordinary”, with the consequence that certain rights – such as compensation in case of flight cancellation less than two weeks from departure date – may not be invoked.

Background

The EU is the only area in the world where citizens are protected by a full set of passenger rights – whether they travel by air, rail, ship, bus or coach. Carriers have to offer reimbursement (refund of tickets) or re-routing to passengers whose service has been cancelled. Carriers must also offer care in terms of meals and accommodation. In respect of compensation, the rules differ between transport modes.

the sting Milestone

Featured Stings

Can we feed everyone without unleashing disaster? Read on

These campaigners want to give a quarter of the UK back to nature

How to build a more resilient and inclusive global system

Stopping antimicrobial resistance would cost just USD 2 per person a year

This is how much people would pay to use some of the world’s most popular apps

Why the UN is investigating poverty in the United Kingdom

THE COMMITTEES: ‘All roads lead to the Fifth’

EU migration deal welcomed by UN agencies

World Maritime Day: Commissioner Vălean calls for support and safe return of seafarers

To solve the climate crisis, we need an investment revolution

Eurozone economy desperately needs internally driven growth

Autonomous vehicles could clog city centres: a lesson from Boston

“Decent working conditions for the young health workforce: what are the challenges and can we find solutions?”

“A global threat lies ahead worsened after the EU’s green light to the Bayer-Monsanto merger”, a Sting Exclusive by the President of Slow Food

Brexit poses ‘particular risk’ to British people in poverty: UN independent expert

A digital tax sounds like a great idea. Here’s why it might not be universally popular

5 ways urban transport could step up a gear for women

Drugs cost too much. There is a better way to fund medical innovation

Boris ‘single-handed’ threatens mainland Europe; can he afford a no-deal Brexit?

Tragedy of Mediterranean deaths continues, as seven drown, 57 rescued: UN migration agency

Act now to end violence, Zeid urges Nicaraguan authorities

A Sting Exclusive: “Cybersecurity: Why consumer products must be looked at urgently”, by BEUC’s Deputy Director General

Banks promise easing of credit conditions in support of the real economy

DR Congo: ‘New waves of violence’ likely, UN warns, unless State acts to prevent intercommunal reprisals

Ebola: EU announces new funds to strengthen preparedness in Burundi

Victims of terrorism remembered

Varna (Bulgaria) awarded European Youth Capital 2017

The European Sting @ Mobile World Congress 2014, Creating What’s Next for the World. Can EU Policy follow?

ECB’s billions fortify south Eurozone except Greece; everybody rushes to invest in euro area bonds zeroing their yields

People, not technology, shape the future of manufacturing

Parliament in favour of lifting visa requirements for Kosovars

Africa Forum aims to boost business, reduce costs, help countries trade out of poverty

EU and Australia launch talks for a broad trade agreement

The horrific trend of the anti-vaccine movement in Turkey

FROM THE FIELD: Going the extra mile with vaccines

Luxembourg has achieved high levels of growth and well-being but must do more to preserve and share prosperity

Reducing deforestation means getting serious about environmental crime

Entrepreneurship and strategic planning: the enabler

4 simple ways to make your holiday season more sustainable

Yanukovych attempts a violent and deadly cleansing of Kiev’s center

‘Revved up climate action’ needed to counter ‘prolonged’ and deadly storms like Cyclone Idai: Guterres

Here are 10 of the most urgent health challenges we’ll face in the 2020s, according to WHO

Women Win in the West

This wall of shoes is for the women killed by domestic violence

School closures triple in Central and Western Africa as education comes under fire

COP25: Global investors urge countries to meet climate action goals

Coronavirus (COVID-19): truth and myth on personal risk perception

Why building consumer trust is the key to unlocking AI’s true potential

UN’s Grandi slams ‘toxic language of politics’ aimed at refugees, migrants

Budget MEPs approve €104.2 m in EU aid to Greece, Spain, France and Portugal

UN experts decry torture of Rakhine men and boys held incommunicado by Myanmar’s military

Can free trade deliver cheaper renewable energy? Ask Mexico

How private investment can boost education access and quality in the digital economy

A top economist shares 3 ways leaders can help economies recover

This AI trash can is designed to stop you wasting food

4 essential qualities for digital leaders

MWC 2016 LIVE: Ford trumpets new in-vehicle system, “fundamentally rethinks” transportation

MEPs question whether the new Migration Pact will bring about real change

Force used against protestors in Gaza ‘wholly disproportionate’ says UN human rights chief

Compensation for damages by the State for infringement of EU law: the European Commission refers Spain to the Court of Justice for its rules on the compensation for damages incurred by private parties

Gender is where the feminist and LGBTI movements meet. Here’s why

UK economy in dire straits: leading banks now officially plan to Brexit too

European Parliament the most trusted EU institution

Refugee crisis update: EU seeks now close cooperation with Africa while Schulz is shocked to witness live one single wreck full of immigrants

More Stings?

Advertising

Speak your Mind Here

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s