Comprehensive listening: a tool to humanize Primary Healthcare and medical specialties

General Practicioner

(Martha Dominguez de Gouveia, Unsplash)

This article was exclusively written for The European Sting by Ms. Júlia Santos do Cabo, a 3rd year medical student at Pontifical Catholic University of São Paulo,
Brazil. She is
 affiliated to the International Federation of Medical Students Associations (IFMSA), cordial partner of The Sting. The opinions expressed in this piece belong to the writer and do not necessarily reflect IFMSA’s view on the topic, nor The European Sting’s one.

The subjective aspects of a patient during a clinical encounter are inherent in medical practice. The union of these aspects helps to form the individual as a holistic and integral entity. 1

Sometimes the doctor will be able to identify certain problems of the patient just by the way he is emotionally, which often the tests can not diagnose. It seems insignificant, but for patients, this display of affection and attention makes a lot of difference, especially for those who are facing more complex treatments. 2

It is crucial to have a differentiated view of the patient always aiming for his or her well-being, after all, hospitalization is seen differently by each one, and listening to is a great tool for better working, as it gives patient safety, decreases anxieties. 3

According to scholars, the individual often only needs someone to listen so that he can order and organize his own experience, and even if the solution to his problems seems distant or even impossible, simple speech causes a sense of immediate relief; sensitive listening presupposes an inversion of attention. Before situating a person in “her place” one begins by recognizing it in “her being”, within the quality of complex person. 5

With this in mind, we at IFMSA Brazil PUC SP invite the Life Valuation Center (CVV), a national philanthropic entity that promotes emotional relief to people, teach “The Art of Listening” Seminar, a comprehensive listening course in the techniques of care of the CVV volunteers and the Carl Rogers studies, for the students of the medical course, aiming at enabling the person-centered care, so characteristic of Primary Health Care, but which can be applied in the different medical specialties.

The empathic ability does not seem to receive enough attention in the teaching of medical psychology and deserves to be better developed during the training of this health professional. 6 An empathic physician seeks in the best possible way to serve as an instrument of improvement for the individual who search in a moment of need or helplessness. 7

The course reached the expected result showing its relevance in the formation of young physicians, who were initially insecure in supporting patients and their families in moments of emotional fragility, but throughout the course they developed an ability to understand, without judgments and in a welcoming way, strengthening the doctor-patient relationship.

The invitation to learn to listen encourages young doctors to apply what PHC seems to be intrinsic in all areas of their lives, bringing humanized, person-centered treatment to many specialties, thus reducing the chasm that separates prevention from the most complex treatments.

References

  1. Mendes Nascimento G, Luiz De Almeida Júnior S, Márcio A, Cordeiro T, Iracema SI, Moura De Carvalho G, et al. Avaliação da Relação Médico-Paciente em Alunos Internos de um Curso de Medicina Evaluation of the Medical-Patient Relationship in Internal Students of a Medicine Course. 2018;42(1):159–68.
  2. E-saúde. Como construir uma boa relação médico paciente? – E-saúde [Internet]. 2018 [cited 2018 Aug 8]. Available from: https://esaudemarketing.com.br/artigos/boa-relacao-medico-paciente/
  3. Botan L. A importância da escuta no ambiente hospitalar [Internet]. Rede Humaniza SUS. 2009 [cited 2018 Aug 8]. Available from: http://redehumanizasus.net/7603-a-importancia-da-escuta-no-ambiente-hospitalar/
  4. Mesquita AC, Carvalho EC de, Mesquita AC, Carvalho EC de. Therapeutic Listening as a health intervention strategy: an integrative review. Rev da Esc Enferm da USP [Internet]. 2014 Dec [cited 2018 Aug 8];48(6):1127–36. Available from: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342014000601127&lng=en&tlng=en
  5. Barbier R, Paris U. Escuta sensível na formação de profissionais de saúde (*). 2002;1–17.
  6. Barros PS, Falcone EMO, Pinho VD. Avaliação da empatia médica na percepção de médicos e pacientes em contextos público e privado de saúde. Arq Ciência da Saúde. 2011;18(1):36–43.
  7. Gonzaga I, Carvalho M De, Cunha G, Cantarelli F. Analysis of Empathy Levels of Medicine Students. 2018;42(1):150–8.

About the author

Júlia is a 3th year medical student at Pontifical Catholic University of São Paulo,
Brazil. She is affiliated to the International Federation of Medical Students
Associations (IFMSA Brazil), working as the local vice president of IFMSA
Brazil PUC SP. She is interested in promoting mental health and self-care, is a
volunteer at the Center for Appreciation of Life and believes in health as a
means of suicide prevention.

 

the sting Milestones

Featured Stings

Can we feed everyone without unleashing disaster? Read on

These campaigners want to give a quarter of the UK back to nature

How to build a more resilient and inclusive global system

Stopping antimicrobial resistance would cost just USD 2 per person a year

In wake of ‘collapsed’ agreement, new wave of violence threatens millions in Syria’s Idlib

MEPs call for more sanctions against Belarus following ‘Ryanair hijacking’

The British are the most positive in Europe on the benefits of immigration

Refugee crisis update: EU lacks solidarity as migration figures drop

Why is scientific collaboration key? 4 experts explain

Phone lines open between Ethiopia and Eritrea, and people are calling strangers

A skills gap is jeopardizing efforts to end energy poverty

Health & Sustainable Development Goals: it’s about doing what we can

Amid ongoing fighting in northeast Syria, hundreds cross Iraqi border in search of safety

Promoting Equality for Women in the Healthcare Industry : A Physician’s Reflection on His Experiences as a Medical Student

These are the world’s best countries to retire in, as of 2019

A Sting Exclusive: “Entrepreneurship in the Coronavirus (COVID-19) era” written by the Vice-President of Junior Enterprises Europe

From the Field: Women push for peace

Banking on sustainability – what’s next?

Stakeholder Capitalism: over 50 companies adopt ESG reporting metrics

The United Kingdom’s decision to leave the European Union will impact young people’s future the most

Poland: €676 million worth of EU investments in better rails and roads

COVID-19: A time screaming for positivity

German heavy artillery against Brussels and Paris

A busy year in the UN Security Council: more openness, diversity mark 2019

Border management: Commission welcomes political agreement towards making European Travel Information and Authorisation System operational

Mexico must increase foreign bribery enforcement: full implementation of anti-corruption reforms could help

CHALLENGING THE ZEITGEIST OF DIGITAL – Change making projects innovate mobile support for refugees, inclusive environments, early breast cancer detection and more

These are the world’s most fragile states in 2019

How youth and technology can drive Africa’s COVID-19 response

Iraq: UN demining agency rejects desecration accusations, involving historic Mosul churches

Do not jeopardise future-oriented EU programmes, say EP’s budget negotiators

Judges urge Security Council to serve interests of all UN Member States

Strengthening the rule of law through increased awareness, an annual monitoring cycle and more effective enforcement

From farms to supermarkets: MEPs approve new EU rules against unfair trading

Decarbonizing shipping – why now is the time to act

Scale of displacement across Myanmar ‘very difficult to gauge’, says UN refugee agency

EU disburses €460 million in Macro-Financial Assistance to Tunisia, Kosovo, Montenegro and North Macedonia

Recession: the best argument for growth

A new catastrophic phase in the Syrian carnage

The Cold War had an unintended side effect: It created a European wildlife paradise

Aung San Suu Kyi suspended from the Sakharov Prize Community

Libya: ‘Substantial civilian casualties’ in Derna, UN humanitarian chief ‘deeply concerned’

Why Eurozone’s problems may end in a few months

UN envoy ‘encouraged’ by latest talks on avoiding ‘worst-case scenario’ in Syria’s Idlib

Migration: EU helps channel humanitarian support to migrants in Lithuania

Crime and drugs in West and Central Africa: Security Council highlights ‘new alarming trends’

Digital privacy comes at a price. Here’s how to protect it

Connecting Europe Express reaches final destination after 20,000km journey

A Sting Exclusive: “China is Making Good Stories not Bad Ones”, Ambassador Yang highlights from Brussels

The EU Parliament unanimously rejects Commission’s ideas about ‘seeds’

Erasmus+: over €28 billion to support mobility and learning for all, across the European Union and beyond

Where are the charities in the great Artificial Intelligence debate?

This project is using AI and drones to track and protect great white sharks

EU-China relations under investigation?

Why we need to redefine trust for the Fourth Industrial Revolution

The European Parliament hemicycle in Strasbourg (Copyright: European Union, 2017 / Source: EC - Audiovisual Service / Photo: Mauro Bottaro)

EU Parliament sends controversial copyright law reform back to discussion

UNESCO experts ready to assist reconstruction of iconic Notre Dame, following devastating blaze

Backed by UN, Asia-Pacific countries to advance space technology for ‘development transformation’

Is Germany closer to Russia than the West? Nord Stream II and Iran count more

Education should be like everything else. An on-demand service

EU steps up aid for Lebanon – European Commissioner for Crisis Management in Beirut

Commission takes further action to ensure professionals can fully benefit from the Single Market

We must work together to build a new world order. This is how we can do it

Artificial Intelligence: These 3 charts show what people really think

More Stings?

Speak your Mind Here

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: