European Commission and four online marketplaces sign a Product Safety Pledge to remove dangerous products

Jourova Malta 2018

Visit by Vĕra Jourová, Member of the EC in charge of Justice, Consumers and Gender Equality, to Valletta. © European Union , 2018 / Source: EC – Audiovisual Service.

This article is brought to you in association with the European Commission.

Today, four major online marketplaces, Alibaba (for AliExpress), Amazon, eBay and Rakuten – France have signed a commitment for faster removal of dangerous products sold on their online marketplaces .

Thanks to a dialogue facilitated by the European Commission, four major online companies have committed to responding to notifications on dangerous products from Member State authorities within 2 working days and take action on notices from customers within 5 working days.

Vĕra Jourová, EU Commissioner for Justice, Consumers and Gender Equality, said: “More and more people in the EU are shopping online. E-commerce has opened up new possibilities for consumers, offering them more choice at lower prices. Consumers should be just as safe when they buy online, as when they buy in a shop. I welcome the Product Safety Pledge which will further improve consumer safety. I call also on other online marketplaces to join this initiative, so that the internet becomes a safer place for EU consumers.”

Online sales represented 20% of the total sales in 2016 in the EU (Eurostat). More and more of the dangerous products notified in the Rapid Alert System are sold online. This shows the need for all online marketplaces to continue and further step up their efforts when it comes to removing dangerous products. The EU e-Commerce Directive introduces notice and take-down procedures for problematic content online, but it does not regulate them in detail. Today, these four major online marketplaces have agreed to a series of commitments to ensure EU consumers are well protected.

Alibaba Group (for AliExpress), Amazon, eBay and Rakuten-France commit to taking the following measures:

  • React within two working days to authorities’ notices made to the companies’ contact points to remove listings offering unsafe products. Companies should follow-up and inform the authorities on the action taken.
  • Provide a clear way for customers to notify dangerous product listings. Such notices are treated expeditiously and appropriate response is given within five working days.
  • Consult information on recalled/dangerous products available on the EU Rapid Alert System for dangerous non-food products and also from other sources, such as from enforcement authorities and take appropriate action with respect to the products concerned, when they can be identified.
  • Provide specific single contact points for EU Member State authorities for the notifications on dangerous products and for the facilitation of communication on product safety issues.
  • Take measures aimed at preventing the reappearance of dangerous product listings already removed.
  • Provide information/training to sellers on compliance with EU product safety legislation, require sellers to comply with the law, and provide sellers with the link to the list of EU product safety legislation.

Next Steps

The online marketplaces and the European Commission will assess the progress made on the commitments every six months, publishing a report.

The European Commission encourages other online marketplaces to follow the good example of the four companies taking the lead today and sign up and contribute to improving product safety online for consumers in the EU.

Background

The e-Commerce Directive (article 14) states that dangerous product listings must be taken down speedily and efficiently, but does not specify the timing.

In its Communication of September 2017 on tackling illegal content online, the European Commission set out to monitor progress in tackling illegal content online and assess whether additional measures are needed. As a follow-up, in March 2018, the Commission adopted a Recommendation with a set of operational measures to be taken by companies and Member States to further step up this work before it determines whether it will be necessary to propose legislation. These recommendations apply to all forms of illegal content ranging from terrorist content, incitement to hatred and violence, child sexual abuse material, unsafe products and copyright infringement.

The EU Rapid Alert System enables quick exchange of information between 31 European countries and the European Commission about dangerous non-food products posing a risk to health and safety of consumers. On 12 March 2018, the European Commission released its report on the Rapid Alert System for dangerous products in 2017 (see press release).

Advertising

Advertising

Advertising

Advertising

Advertising

the European Sting Milestones

Featured Stings

Stopping antimicrobial resistance would cost just USD 2 per person a year

European banking stress tests 2014: A more adverse approach for a shorter banking sector

The Japanese idea of ‘chowa’ – and how Asia can thrive in the future

We need to talk about how we define responsibility online – and how we enforce it

Big impact vs big exit: the social side of the start-up game presented at the WSA Global Congress in Vienna

What you need to know about the Sustainable Development Impact Summit

EU and China to do more in common if the global scene gets worse

Why Eurozone’s problems may end in a few months

Modern society has reached its limits. Society 5.0 will liberate us

Artificial Intelligence has a gender problem. Here’s what to do about it

The Commission tries to stop the ‘party’ with the structural funds

EU-Western Balkans summit in Sofia

This new way of understanding disease is changing medicine

7 amazing ways artificial intelligence is used in healthcare

“The Sea is vast as it admits all rivers”, Ambassador Yang Yanyi of the Chinese Mission to EU gives her farewell address in Brussels

Online radio and news broadcasts: Parliament and Council reach deal

Fragile countries risk being ‘stuck in a cycle of conflict and climate disaster,’ Security Council told

US-China trade war: Washington now wants control of the renminbi-yuan

Climate change and health: public health awareness in an international framework

Climate Change : An Already Health Emergency

In Gaza, UN envoy urges Israel, Palestinian factions to step back from brink of a war that ‘everybody will lose’

Will Eurozone be able to repay its debts? Is a bubble forming there?

EU readies for eventual annulment of the Turkish agreement on immigrants-refugees

EU Top Jobs summit ended with no agreement: welcome to Europe’s quicksand!

2016 crisis update: the year of the Red Fire Monkey burns the world’s markets down

2030 development agenda: Major breakthrough for world of work

Youth unemployment: No light at the end of the tunnel

Somalia has ‘once in a generation’ gender equality opportunity – UN Women chief

A Valentine’s Special: we can never overdose on love

EU Leaders’ meeting in Sofia: Completing a trusted Digital Single Market for the benefit of all

Merkel, Mercedes and Volkswagen to abolish European democracy

EU Commission: Banking and energy conglomerates don’t threaten competition!

THE ROAD TO GANESHA

Italy can stand the US rating agencies’ meaningless degrading

Cyprus banks under scrutiny

Fed, ECB take positions to face the next global financial crisis; the Brits uncovered

These charts show where the world’s refugees came from in 2017 – and where they’re heading

EU to spend €6 billion on youth employment and training futile schemes

Eurozone: There is a remedy for regional convergence

To win combat against HIV worldwide, ‘knowledge is power’, says UNAIDS report

Energy Union: EU invests a further €800 million in priority energy infrastructure

Measuring consumer confidence isn’t useful anymore. Here’s what we should do instead

COP21 Breaking News_10 December: UN Climate Chief Calls for Final Push to Meet Adaptation Fund Goal Very Close to Target

While EU Open Days 2013 discuss the 2020 strategy, Microsoft shares a glimpse of EU 2060

How can we build a workforce for our digital future?

Environment Committee MEPs vote to upgrade EU civil protection capacity

A Sting Exclusive: “Junior Enterprises themselves carry out projects focusing on the environment”, JADE President Daniela Runchi highlights from Brussels

Economy on a steady rise in Latin America and Caribbean region ‘despite international turbulence’ – UN report

Dramatic funding shortages a ‘severe catastrophe’ for people of Gaza: UN Coordinator

Frontline workers vaccinated in Uganda over Ebola fears, as top UN officials visit outbreak epicentre in DR Congo

Millions more migrant workers, means countries lose ‘most productive part’ of workforce

Girls groomed for suicide missions fight back against the extremists of Lake Chad

India’s economy is an ‘elephant that is starting to run’, according to the IMF

The right approach to addressing overcapacity problem from a Chinese perspective

Berlin favours economic and social disintegration in certain Eurozone countries

EU Commission spends billions without achieving targets

“Prevention is better than cure”: the main goal of modern medicine

More than 90% of the world’s children are breathing toxic air

Infrastructure around the world is failing. Here’s how to make it more resilient

Commission launches new tool to support digital teaching and learning in schools

Big world banks to pay $ 4.95bn for cheating customers; Is it a punishment or a gentle caress?

More Stings?

Speak your Mind Here

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s