MEPs vote for upgrade to rail passenger rights

rail germany

A high-speed ICE train at the main train station in Halle. © Unknown , 2018 / Source: EC – Audiovisual Service .

This article is brought to you in association with the European Parliament.


Updated rail passengers’ rights should include higher compensation rates for delays and better assistance to people with reduced mobility.

MEPs backed changes to the 2009 rules that aim to ensure better assistance to people with reduced mobility, better access for cyclists, and clearer complaints-handling procedures. Furthermore, rail companies should improve information given to passengers about their rights and increase compensation paid to commuters in case of delays.

Higher compensation rates after long delays

MEPs increased compensation for delays longer than an hour, from 25 percent to 50 percent of the ticket price. Passengers have this right to compensation in addition to maintaining the right to continue the journey or be rerouted.

Passengers would be entitled to 75 percent of the ticket price for a delay of an hour and thirty minutes, and 100 percent of the ticket price for delays of more than two hours.

To avoid passengers being left stranded after a missed connection, MEPs clarified that in the case that a passenger has been issued several tickets for a multi-leg journey, the rights to information, assistance and compensation are the same as under a through-ticket.

MEPs also rejected proposals to exempt rail operators from paying compensation in case of “extraordinary circumstances”.

Better assistance for people with reduced mobility

Assistance for people with reduced mobility should be free of charge and available at larger stations, without the need to give prior notification.

MEPs also reduced the time for pre-notification in case assistance is needed at smaller stations and clarified the responsibility of rail operators and station managers for fully compensating passengers, if they have caused loss of or damage to mobility equipment.

More room for bicycles

Passengers are entitled to take bicycles on board the train, including on high-speed trains, long distance, cross-border and local services, the adopted text says. New and refurbished trains must have well‑indicated spaces to transport assembled bicycles.

Uniform application of EU rail passenger rights rules

MEPs also backed an earlier phase-out of temporary exemptions used by a number of member states to apply only parts of the 2009 passenger rules on domestic rail services. These exemptions should end at the latest 1 year after the entry into force of the amended rules.

MEPs also want the rules to apply to suburban rail services.

Quote

Rapporteur Boguslaw Liberadzki (S&D, PL):

“Today is a great day for consumer rights. Soon passengers will be able to take bicycles on every train and persons with reduced mobility can rely on better assistance at stations and on trains. Parliament takes consumer rights very seriously, so we are also proposing higher compensation payments in case of delays and want to ensure that passengers on journeys which involve more than one connection and who have been issued separate tickets have the full protection of the rules”.

Next steps

MEPs adopted the Parliament’s position on the revision of rail passenger rights’ rules with 533 in favour, 37 against and 47 abstentions. Once the Council has adopted its position, the negotiations can start on the final wording of the new rules.

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

Advertising

the European Sting Milestones

Featured Stings

These campaigners want to give a quarter of the UK back to nature

How to build a more resilient and inclusive global system

Stopping antimicrobial resistance would cost just USD 2 per person a year

Harnessing the power of nature in the fight against climate change

EU and China resolve amicably solar panel trade dispute

United States: UN human rights office welcomes California moratorium on death penalty

Is Europe misjudging its abilities to endure more austerity and unemployment?

ECB’s first flight in Eurozone’s banking universe will be just a reconnaissance

Blockchain will make sure green pledges aren’t just greenwash: a new initiative by young leaders at the World Economic Forum

These cities score an ‘A’ for environmental action – but hundreds more are falling behind

Planet’s Health is Our Health and the Reverse is True

The road ahead to building a more sustainable world

Bring killers of journalists to justice: UN agency seeks media partners for new campaign

The world is facing a $15 trillion infrastructure gap by 2040. Here’s how to bridge it

UN rights office calls for action to end ‘repression and retaliation’ in crisis-torn Nicaragua

Google once more under EU crossfire from a possible record fine and new Right to be forgotten case

IMF launches a new offensive against Germany

Business uncertainty rises as US grants only temporary exception to EU for steel and aluminium tariffs

At global health forum, UN officials call for strong, people-focused health systems

EU: Turkey to shelter Syrian refugees and turn other immigrants back in return of €3 billion

The European Agenda on Migration: EU needs to sustain progress made over the past 4 years

Except Poland, can climate change also wait until 2021 for the EU Market Stability Reserve to be launched?

Migrants and refugees face higher risk of developing ill-health, says UN report on displaced people in Europe

So, what is your favourite Sustainable Development Goal?

Britain, EU take edgy steps to unlock Brexit talks as the war of words rages

How to make primary healthcare a favourable career choice for medical students: strategies and reflections

A Europe that protects: EU customs seized over 31 million fake goods at EU borders in 2017

How a more integrated approach could help to end energy poverty

Charlie’s tragedy energized deeper feelings amongst Europeans; back to basics?

State of the Union 2018: The Hour of European Sovereignty

YouTube stars get creative at UN, to promote tolerance

Venezuela must guarantee judicial impartiality – UN human rights expert

Asian and Pacific economies: decreases in tax revenue highlight need to broaden tax bases

Knowledge management and entrepreneurship: short term vs. long term perspective

How a possible EU budget deficit affects the migration crisis

GSMA Mobile 360 Series –Digital Societies, in association with The European Sting

What could a no-deal Brexit mean for developing countries?

It is me

3 megatrends for the factories of the future

Statement by Cecilia Malmström, Member of the EC in charge of Trade, on the successful conclusion of the final discussions on the EU-Japan Economic Partnership Agreement (EPA) – Brussels, 08 Dec 2017. (Copyright: European Union; Source: EC - Audiovisual Service; Photo: Georges Boulougouris)

The EU and Japan seal free trade pact that will cover 30% of global GDP

5 surprising ways digital technology is changing childhood

This Japanese TV show about work-life balance is a big hit – here’s why

Safe spaces offer security and dignity for youth, and help make the world ‘better for all’: Guterres

China is sending science students to live with rural farmers – and crop yields are skyrocketing

More funding needed to tackle child labour in agriculture says UN, marking World Day

How can we measure real progress on the Sustainable Development Goals?

GSMA Reveals Shortlist For 2019 Asia Mobile Awards

Celebrating Gaston Ramon – the vet who discovered vaccinology’s secret weapon

Three ways to improve your corporate culture in the #MeToo era

Could implants treat people with brain disease? A young scientist explains

‘No other possibility but to leave’: UN News special report from the Nigeria-Cameroon border as 35,000 newly-displaced seek safety

E-Government can be a remedy for the crisis

These are the world’s 20 most dynamic cities

GSMA Mobile 360 Series – Europe – 14 June 2016

What does the future of energy look like, how do we get there, and who will benefit?

Central African Republic: UN chief hails signing of new peace agreement

Why we need a new social contract for data in healthcare

October’s EU strong digital mix: From Safe Harbour to Net Neutrality, Roaming and Snowden

Health & Sustainable Development Goals: it’s about doing what we can

Young people meet in Malta to shape the future of Europe

Why Obama asks approval from Congress to bomb Syria?

UNICEF delivers medical supplies to Gaza in wake of deadly protests

Don’t dismiss start-ups founded by millennials. This is how they succeed

More Stings?

Speak your Mind Here

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s